customer care center
When you purchase a Maintenance Agreement, you receive the following benefits:
- Product support
- Product upgrades as they are released
- Access to user group webinars
- Special pricing when you increase your population license
- Discounts on training and consulting services
- Participation in pre-release software evaluations
- Special rates for the Annual Aquire User Conference
Product upgrades and support
Free upgrades of all product releases are automatically sent to you throughout the length of the Maintenance Agreement. This means that you are always running the latest release of our software without the need to renegotiate the cost of the product or request the new release.
You avoid delays and needless paperwork, and can easily budget for the current and future releases of our products. Phone support and email support are other reasons to purchase the Maintenance Agreement.
- You designate up to four people to maintain contact with our Help Desk through email and by phone.
- You receive priority technical support attention.
- You have access to our toll-free support line.
Pre-release software
As a maintenance customer, you can request a copy of our beta software for an insider’s look into the next release.
Special pricing on increases in the level of records charted
When you purchase a Maintenance Agreement, you are guaranteed a discount when you increase the number of charted records if the list price has changed.
Discounts on training and consulting services
Aquire offers a variety of training and consulting services to assist with your OrgPublisher or Unifi implementation. As a maintenance customer, discounts for fee-based services are offered. For more information about the types of services offered and associated fees, please view the Training Services page.
Maintenance Renewal
You can renew the Maintenance Agreement each year for only 19% of the software license fee. You can also arrange for automatic renewal of this contract each year.
How to order
You can purchase a Maintenance Agreement at the time of your software purchase or within 30-days. The cost is 19% of the software license fee.
For more information, please contact us.